BIZOTICO certifies that every timepiece we sell is 100% real. This would include timepieces with aftermarket diamonds. We have full-time watchmakers on staff with more than 20 years of experience in authenticating and servicing luxury watches. Bizotico remains the exclusive official distributors for fashion & luxury watches in India with leading brands under our portfolio such as Scuderia Ferrari, Fendi Timepieces, Superdry, Obaku, Strand, Lacoste, CAT, Roamer, Earnshaw, Jacques De Manoir, BCBG & Oui & Me.

It generally takes 2 to 7 business days to arrive however due to the current nationwide lockdown to help prevent the spread of Covid-19, and as per government guidelines, we are currently not delivering orders. The orders will be delivered within 10 working days, when the national lockdown due to Covid-19 lifts and shopping malls across India are allowed to be fully operational by the state and central government.

Wewill be taking utmost safety measures for our associates and customers, in linewith the World Health Organization’s guidance to deliver the product.

You can track your order through your Airway Bill (AWB) number (the one in your order confirmation email and SMS) and check the order status. You may track your order through the ‘my orders’ section in ‘my account’. You may also track the order through our logistics partner's website using the Airway Bill (AWB) number provided to you once the product has been shipped.

Yes, you can. However, it must be changed before your order is shipped. Please note that you will only be able to change the address if our logistics partners can deliver to the revised address.

You’ll get an email and SMS once we confirm your order. The email will give you details about your order, including the order ID, and information on the product(s) ordered.

If you feel that your package has been opened or tampered with, please don’t accept delivery. Please raise a complaint at once.

When the order status reads ‘out for delivery’, it means that we’re trying to get it delivered to you on the same day.

All orders are shipped through our logistics partners, who will deliver your order to your doorstep.

We will attempt delivery two times. If your order remains undelivered, a return to the origin will be automatically initiated.

The EMI or ‘equated monthly instalment’ payment option allows you to pay for your orders in easy monthly instalments, provided you have a card from a partner bank. For details, please refer to the terms and conditions.

If you cancel an order paid for using the EMI option, we will cancel and refund the purchase amount to you immediately and the EMI will be cancelled. You will then need to contact your bank to confirm how the EMI scheme on your credit card has been modified, or for any queries on foreclosure.

We accept all major modes of payments including wallets, net banking, credit and debit cards, cash on delivery, and EMI.

While making your purchase, select the ‘cash on delivery’ payment option. You can then pay in cash when our logistics partner delivers the order to you.

On rare occasions, there is a system delay in sending a confirmation mail or SMS. If you do not receive a confirmation from us within 30 minutes of placing the order, please contact us.

This means that Zotick did not receive a payment confirmation from your bank. In such cases, we try to reconfirm the payment with your bank. If your amount has already been deducted, your order will be confirmed shortly. In case we are not able to confirm your payment, the amount will be credited back to your account or card automatically.

To place an order, please follow these steps:

• Login first. If you’re not an existing customer, then register yourself on Zotick.
• Select the product you want to buy and check its availability.
• Add products to your cart and then click on the ‘buy now’ button.
• If this is the first time you are shopping with us, add a delivery address. If you've shopped with us before, select a saved address.
• Use a preferred payment mode and confirm the order.

You can view size specifications and select the right product for yourself.

As the inventory is refreshed at intervals, we would suggest that you add the product you want to purchase to your wish-list and check on it from time to time.

Not at all. You can choose to have separate shipping and billing addresses. Our team will deliver the order to your shipping address.

When you enter your PIN code while placing your order, we will instantly be able to tell you the estimated delivery date.

We don’t deliver internationally at present. You can place your orders from anywhere in the world, as long as the shipping address is in India.

Yes, you can make two separate orders of the products in your cart.

Unfortunately, you can’t choose a specific date and time for delivery from Zotick currently. This might be possible soon. However, for now, you will be intimated on the delivery day, so you can plan accordingly.

We request you to please send an email tocustomercare@zotick.com to know more about the delay.

Our logistics partners usually take 12 to 24 hours to activate the tracking code for an order once it's shipped. Please check back in a while.

You can cancel your order before it has been shipped by us. We'll refund the full amount you've paid, and the amount will be credited in the next 8 to 10 working days. Once it’s cancelled, we'll send you an acknowledgement of the cancellation. Remember, you won’t be able to cancel an order after it has been dispatched by us. Cancellation/Refund is only allowed on the orders made directly through website using buy now option.

Make sure you cancel your order before it has been dispatched by us. That's the only way we can refund the entire amount you've spent. Cancellation/Refund is only allowed on the orders made directly through website using buy now option.

Once your order has been cancelled, it will take 8 to 10 business days for your refund to be processed and the amount to be transferred back to the source account. With certain public sector banks, it can take up to 15 working days

Yes. We'll refund the entire amount for a cancelled order.

We work quickly to make sure your refund gets to you on time. On the off-chance that it gets delayed, please get in touch with us.

If your order or a part of it does not match the product description, we'll look into it right away. You can initiate a return request.

You can send us an email on customercare@zotick.com within 3 days of delivery, to adhere to our return policy.

Returns are not possible beyond 7 days after the date of delivery. Return is also not possible for smartwatches or accessories. Return/Refund is only allowed on the orders made directly through website using buy now option.

Once you’ve made a return request, a pick-up will be arranged within 72 hours.

Yes, you can. Here’s what you can do: at the time of pick-up arranged for the return, make it clear that you’d like to keep the product.

Yes, you can. Here’s what you can do: at the time of pick-up arranged for the return, make it clear that you’d like to keep the product.

This is based on the condition of the watch. After an assessment from our technical team, the time required and an estimated cost will be shared accordingly.

For a quartz watch, servicing should ideally be done every 1 or 2 years, depending on the condition of the watch. For an automatic watch, it should be done every 4 to 5 years.

This can vary depending on the model and brand of watch.

The battery might leak and destroy the entire movement of the watch.

If the seconds hand jumps every 3 seconds, it usually means that the battery is weak.